Returns & Refunds
Easy-Peasy 30-Day Return Policy
We totally get it—sometimes things just don't work out as planned. Maybe that jumper wasn't your vibe, or those trousers didn't quite fit right. No worries at all! We're here to make your return process as smooth as possible. Here's the lowdown on our 30-day return policy:
From the day your goodies land on your doorstep, you've got a full 30 days to decide if they're keepers. Tried them on and not feeling it? No problem! Follow the steps below to return your goods to us...
How to Return:
- Pack It Up: Pop your items back in their original packaging (or something equally safe and sound).
- Label It: Address your package to: Unit 4 Red Cow, Longbridge Way, Dorchester, Dorset. DT1 1YD
- Drop It Off: Head to your nearest post office or your favourite drop-off point.
A Few Little Things:
- Items need to be in their original condition, meaning no wear and tear, please!
- Original tags? Yep, those need to be attached.
- We reserve the right to refuse a return on items deemed not to be resaleable.
- Sale items might have different rules, so just double-check the deets on those.
- The following items are exluded from our refund policy:
- For hygiene reasons, pierced jewellery, cosmetics and hair accessories
- Swimwear or underwear
- Event tickets
Refunds:
Once we get your return, we'll give it a quick once-over and then process your refund. You’ll need to allow up to 10 working days (that excludes those chilled weekend days) for your refund to be credited to your original payment method. Please note that original delivery costs and return postage will not be refunded unless your item is faulty.
Need Help?
Got questions or need a hand? Our customer service champs are here for you. Ping us an email: hello@leilaloves.com
Pro Tips:
- Snap a pic of your return label and tracking number, just in case.
And that’s it! Super simple, right? Happy shopping, and remember—your satisfaction is our top priority. ✨🛍️